Privacy Policy
This Privacy Policy applies to the Website and Services provided by DRIFTMATRIX LTD ("the Company", "we", "us", or "our"). The Company is a legal entity incorporated in the United Kingdom and registered in the Companies House under registration number 16621264, with the address at 86-90 Paul Street London Greater London EC2A4NE.

Overview:
We aim to provide you with a clear understanding of the information we collect, how we use it, and with whom we share it. We encourage you to read this Privacy Policy thoroughly as it explains the processing of your personal data when using our Website or Services.
This Privacy Policy will be updated periodically to reflect any changes in the way we handle your personal data or in response to changes in applicable laws. The latest version of the Privacy Policy will be posted on our Website.
By using our Website or Services, you confirm that you have read and agreed to this Privacy Policy. If you do not agree with any of the terms in this policy, you must immediately cease using the Website and Services.

Definitions:
The following definitions apply throughout this Privacy Policy:

• Company refers to DRIFTMATRIX LTD, registered in the UK.
• Client refers to any individual or entity using the Company's Services or Website.
• Website refers to proxyline.tech, dashboard.proxyline.tech.
• Services refer to the various proxy infrastructure solutions and data gathering services the Company offers, which are available through the Website.
• Account refers to a registered user profile needed to access the Services.
• Personal Data is any information that can identify an individual, including name, email address, IP address, etc.
• Processing involves actions performed on personal data, such as collection, storage, or alteration.
• Controller is the entity that determines the purposes and means of processing personal data.
• Processor refers to an entity that processes data on behalf of the controller.
• Consent means the data subject’s clear agreement to the processing of their personal data.

For further definitions, refer to the relevant section of this Privacy Policy.

General Provisions:
This Privacy Policy applies to all users of our Website and Services, including business partners, clients, and service providers.

• Age Restriction: Our Website and Services are not intended for users under the legal age in their jurisdiction (typically under 18 years). We do not knowingly collect data from minors.
• Corporate Users: If you are a representative of a legal entity, your personal data will also be collected in accordance with this Privacy Policy.

We are registered and provide services in the UK and are subject to the General Data Protection Regulation (UK GDPR). Users from other countries, including Canada and Australia, should also review the specific data protection laws applicable to them, such as PIPEDA in Canada and the Privacy Act in Australia.
To ensure compliance with data protection laws, the Company has appointed a Data Protection Officer (DPO). You may contact the DPO using the contact details provided in the relevant section of this Privacy Policy.

Consent to Data Collection:
By accessing or using the Website or Services, you consent to the collection and processing of your personal data in accordance with this Privacy Policy. If you create an Account, you will also be giving your explicit consent to receive marketing communications from us.
If you wish to withdraw your consent to receive marketing materials or advertising, you may do so at any time by either:

• Not completing the Account registration, or
• Unsubscribing from marketing emails through the "Unsubscribe" link provided in those emails.

What Personal Data Do We Collect?
The Company collects the following categories of personal data:

• Personal and Contact Details: Name, contact information (email, phone number), and location (country of residence).
• Commercial Information: Service requirements (e.g., number of IPs needed, traffic volume), order history, and communication records related to the Services.
• Financial Information: Payment details, such as bank information and transaction records, used to process payments for Services.
• Log Data: Includes your IP address, device information, cookies, usage patterns, and crash reports.
• Third-Party Data: If you log in through third-party services like Google, we may collect information such as your email address or profile details.

We collect and process data for specific purposes, which may include fulfilling contracts, customer support, and marketing. You have the option to opt out of certain data collection practices (e.g., marketing materials), and you may withdraw consent for non-essential data processing at any time.

Sensitive Data:
We do not collect sensitive personal data such as:

• Racial or ethnic origin
• Political views
• Religious or philosophical beliefs
• Genetic data
• Biometric data
• Health data
• Sexual orientation
• Criminal records

Purpose and Legal Basis for Processing:
We process personal data for the following purposes:

1. Providing Services: To enable access to and the functionality of our Services. This is necessary for the performance of the contract between you and us.
2. Customer Support: To respond to inquiries and provide assistance with our Services. This is based on the contract or, in some cases, consent.
3. Marketing and Communication: To send marketing materials and updates. This is based on your consent.
4. Payment Processing: To process payments and handle transactions. This is necessary for compliance with legal obligations and our legitimate interests.

You may revoke your consent for non-essential data processing (e.g., marketing) at any time.

Cookies and Similar Technologies:
We use cookies to improve your experience on our Website. Cookies are small text files that are stored on your device and can track browsing activity. You can manage cookie preferences through your browser settings.
We use both first-party and third-party cookies for the following purposes:

• Essential Cookies: Required for the functioning of the Website (e.g., user authentication).
• Analytics Cookies: Help us understand user behavior and improve our services (e.g., Google Analytics).

For more information on cookies and how to manage them, you can visit the support pages for your browser (links provided in the original document).

Security and Data Retention:
We implement appropriate technical and organizational measures to protect your personal data. Your data will be stored only for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations.

Your Rights:
As a data subject, you have the following rights under applicable data protection laws:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal obligations.
• Restriction: Request restriction of processing under certain conditions.
• Portability: Request the transfer of your personal data to another service provider.
• Objection: Object to the processing of your personal data for certain purposes (e.g., direct marketing).

If you wish to exercise any of these rights, please contact us using the details provided below.

Contact Us:
For any questions regarding this Privacy Policy or to exercise your rights, please contact our Data Protection Officer at: privacy@proxyline.tech

1. INTRODUCTION AND GENERAL TERMS
1.1. Agreement. Thank you for choosing our services. This ProxyLine Terms of Service Agreement (the “Agreement”) is a legal document that governs your access to and use of the ProxyLine Services (the “Services”). Please read it carefully.
1.2. Company. For the purpose of this Agreement, “ProxyLine", “we”, “us”, or “our” means DRIFTMATRIX Ltd, a company incorporated in England and Wales with company registration number 16621264, whose registered office is at Paul street 86-90 London Greater London EC2A4NE.
1.3. Client. Any person or entity that uses our Services or website is considered a “Client” (“You”). The Client may be a natural person or a legal entity represented by a natural person.
1.4. Website. Our official website is located at htts://proxyline.tech (the “Website”).
1.5. Services. We provide multi-IP proxy infrastructure solutions, including IP addresses for internet connectivity and access to our data gathering and proxy management tools (the “Services”). Services are accessed via the Website. Your right to use a specific Service is limited to the period for which you have paid in full. The full list of Services is available on the Website. We reserve the right to modify, update, suspend, or terminate any Services at any time without prior notice.
1.6. Eligibility. Our Services are offered only to individuals who are at least 18 years of age and to duly established legal entities. By agreeing to these terms, you affirm that you are of legal age and/or have the authority to bind the legal entity you represent, and you have the full right and power to enter into this Agreement.
1.7. Binding Agreement. This Agreement forms a legally binding contract between you and Proxyline. You accept this Agreement by: (i) creating a user account (“Account”), (ii) ordering, purchasing, accessing, or using our Services in any way, or (iii) otherwise electronically indicating your acceptance. If you are using the Services on behalf of an organization, you are agreeing to these terms on behalf of that organization.
BY USING OUR SERVICES AND WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS AGREEMENT.
1.8. Effective Date. This Agreement is effective upon your acceptance as described above. Its provisions also apply to your use of the Website prior to creating an Account.
1.9. Acceptance Condition. YOUR USE OF OUR SERVICES IS CONDITIONAL UPON YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE AND MUST IMMEDIATELY CEASE USING THE WEBSITE AND SERVICES.
1.10. Updates to the Agreement. We may update this Agreement from time to time to reflect changes in our Services, for legal or regulatory reasons, or for other valid purposes. It is your responsibility to review the Agreement periodically. Continued use of the Services after changes are posted constitutes your acceptance of the updated terms. You can terminate your relationship with us at any time by closing your Account.
THE AGREEMENT MAY CHANGE, SO PLEASE REVIEW IT REGULARLY.
The current version is always available at: https://proxyline.tech/docs/terms
1.11. Contact Us. For questions regarding this Agreement, please contact us at support@proxyline.tech

2. YOUR USER ACCOUNT
2.1. Account Creation. To use our Services, you must register an Account by providing accurate information as requested in the registration form (e.g., name, email address, password, billing details).
2.2. Privacy Policy. By using our Website and creating an Account, you agree to the processing of your personal data as described in our Privacy Policy, which includes our cookies policy. This processing is necessary for us to provide the Services and for our legitimate business interests.
The latest version of our Privacy Policy is available at: https://proxyline.tech/docs/policy.
2.3. Registration Information. During registration, you must provide accurate and complete information, including but not limited to personal/company details, a valid email address, and a unique password. You must also confirm your acceptance of this Agreement and our Privacy Policy.
2.4. Information Changes. We reserve the right to modify the list of information required for Account registration.
2.5. Verification. We may require you to verify your identity or any information you provide to us at any time.
2.6. Email Verification. You must verify your email address by clicking the link sent to you upon registration.
2.7. CAPTCHA. You may be required to complete a CAPTCHA test during registration, login, or other processes to confirm you are not a bot.
2.8. Data Updates. We may request that you re-submit or update your information from time to time.
2.9. Information Validity. You declare that all information you provide is true, accurate, and current, and that you are the legitimate owner of the payment methods used.
2.10. Account Security. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately of any unauthorized use of your Account.

3. PRICES AND PAYMENTS
3.1. Pricing. Services are available for a fee or on a free-trial basis. We determine all prices, promotions, and discounts at our sole discretion. Current prices are listed on our Website.
3.2. Taxes. All prices are exclusive of any applicable taxes, levies, or duties, which you are responsible for paying.
3.3. Price Changes. We may change our prices to reflect changes in our costs. Price changes will not affect your current subscription period and will only apply upon renewal or to future orders.
3.4. Free Trials. We may offer free trials for paid Services. Your access will be suspended after the trial period until you make a payment.
3.5. Payments. You agree to pay all fees associated with your use of the Services. Failure to pay may result in suspension or termination of your Services.
3.6. Payment Methods. You must provide a valid payment method, such as a credit or debit card, to purchase Services.
3.7. Billing. By providing a payment method, you authorize us to charge it for all applicable fees. You can view your billing history in your Account.
3.8. Fraud Protection. We reserve the right to verify payment methods prior to completing a purchase.
3.9. Payment Processing. We may use third-party payment processors and reserve the right to change them.
3.10. Subscriptions. Services may be offered on a subscription basis (e.g., monthly, annually) which will auto-renew unless you cancel before the renewal date. Payment may be based on time or usage.
3.11. Recurring Payments. By purchasing a subscription, you authorize recurring payments at the agreed intervals.
3.12. Service Types. Services are offered on various bases: usage-based (per proxy/GB), one-time purchase, subscription, or custom enterprise plans.
3.13. Credits System. You may purchase Credits to pay for Services. Credits are valued at £1 each and expire if unused for 12 months. Refunds for Credit purchases will be issued as Credits to your Account.
3.14. Payment Details. You must keep your payment information up to date.
3.15. Payment Providers. Payments are processed by third-party providers.
3.16. Fee Disputes. Any disputes regarding charges must be submitted in writing within 3 months of the charge date.

4. REFUND POLICY
4.1. General Policy. Fees for Services, subscriptions, and Credits are non-refundable, except if a Service is defective or inactive during the first 24 hours after purchase due to a fault on our part, and we are unable to resolve the issue promptly. You must contact us with proof of the fault within this period to be eligible for a refund.
4.2. Refund Method. Any refund due will be issued via the original payment method or as Credits to your Account.

5. DELIVERY OF SERVICES
5.1. Digital Delivery. As our Services are digital, no physical shipping is involved. Proxy access details are delivered instantly via email or made available in your Account upon payment confirmation.
5.2. Delivery Time. Access is typically granted within minutes of purchase verification.
5.3. Access Issues. Please contact support@proxyline.tech if you experience any issues receiving access.
5.4. Refunds. Please refer to Section 4 for our refund policy.
5.5. Service Renewal. Subscriptions auto-renew based on your billing cycle. You will receive a renewal reminder and may cancel at least 24 hours before the renewal date.

6. LICENSE TERMS
6.1. License Grant. Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to use our systems, software, and materials solely in connection with your use of the Services.
6.2. License Use. Our licensed materials are for research, personal, and legitimate commercial use only, for lawful purposes. This license terminates when you cease using the Services or upon termination of this Agreement.
6.3. Rights Reserved. All rights, title, and interest in and to the Services, Website, and all related materials remain with us or our licensors. You receive no ownership rights.
6.4. Prohibited Use. You may not copy, modify, distribute, sell, or lease any part of our Services or related software, nor may you reverse engineer or attempt to extract the source code.
6.5. Feedback. Any feedback you provide may be used by us without any obligation of confidentiality or compensation.

7. PROHIBITED AND RESTRICTED USE
7.1. General Prohibition. You must not use our Services for any unlawful, fraudulent, or harmful activity. We reserve the right to suspend or terminate Accounts for any violation.
7.2. Prohibited Activities. You agree not to use our Services to:

• Engage in or facilitate any illegal or criminal activity.
• Support terrorism or violent extremism.
• Commit fraud, deception, or theft.
• Distribute viruses or other malicious software.
• Launch denial-of-service attacks.
• Distribute illegal, abusive, or objectionable content.
• Engage in discrimination, hate speech, or harassment.
• Infringe upon intellectual property rights.
• Commit click fraud or generate fake traffic.
• Create fake social engagement or reviews.
• Invade privacy or distribute private information without consent.
• Compete with our Services or copy our features.
• Interfere with the integrity or performance of our Services.
• Access Services if your Account has been terminated.
• Use automated means to access our Services without permission.
• Resell or commercially exploit our Services.

7.3. Compliance with Law. You are solely responsible for ensuring your use of our Services complies with all applicable UK laws and regulations.
7.4. Blocked Content. We, or your internet service provider, may block access to certain websites or content deemed illegal or harmful. We reserve the right to block access to any website at our discretion.
7.5. Reporting Violations. We encourage you to report any violations of these rules or any security vulnerabilities you discover.
7.6. Judgment. You are expected to exercise reasonable judgment in determining what constitutes prohibited use.

8. DISCLAIMER OF WARRANTIES
8.1. Information Accuracy. While we strive to provide accurate information on our Website, we do not guarantee that all information is correct, current, or complete. You should verify any critical information before relying on it.
8.2. “As Is” Basis. THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. LIMITATION OF LIABILITY
9.1. Risk. You acknowledge inherent risks in using internet-based services. We are not responsible for the behavior of other users.
9.2. Limitation. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER NETSHIELD PROXIES NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.
9.3. Exceptions. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

11. SUSPENSION AND TERMINATION
11.1. By Us. We may suspend or terminate your Account or Services if you breach this Agreement, violate applicable law, fail to pay fees, or if we believe your actions pose a risk to us or other users.
11.2. Notice. We will typically provide notice and an opportunity to remedy a breach before suspension or termination, unless the situation warrants immediate action.
11.3. Effect. Termination is personal. You may not access Services through another Account. Upon termination, your right to use the Services ceases immediately, and you are not entitled to a refund. You remain liable for all charges incurred.
11.4. Lifetime Ban. For serious violations, we may impose a lifetime ban and report activities to relevant authorities.
11.5. By You. You may terminate your Account by using the deletion function in your Account settings or by emailing us at support@proxyline.tech

12. THIRD PARTY SERVICES
We may use third-party service providers to support our Services. Your use of third-party services is subject to their terms and conditions. We are not responsible for the actions or policies of any third parties.
13. GOVERNING LAW AND DISPUTE RESOLUTION
13.1. Governing Law. This Agreement is governed by and construed in accordance with the laws of England and Wales.
13.2. Informal Resolution. We strongly encourage you to contact us first at support@proxyline.tech to resolve any dispute informally.
13.3. Jurisdiction. Any legal proceedings arising out of this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. MISCELLANEOUS
14.1. Sanctions. You warrant that you are not on any UK government sanctions list. If you are placed on such a list, you must immediately stop using our Services.
14.2. Restricted Locations. We reserve the right to restrict access to our Services from certain jurisdictions.
14.3. Language. The English language version of this Agreement is the definitive version.
14.4. Severability. If any part of this Agreement is held to be invalid, the remainder shall continue in full force and effect.
14.5. Force Majeure. We are not liable for failures or delays in performance caused by events beyond our reasonable control.
14.6. Inquiries. We aim to respond to inquiries within 30 days.

15. CONTACT INFORMATION
General Support: support@proxyline.tech
Privacy Inquiries: privacy@proxyline.tech